Update - The issue has been identified and a fix is being implemented. As a workaround, customers can go to the VX's settings page and update the OS.
May 27, 2026 - 03:22 PDT
Identified - The issue has been identified and a fix is being implemented. As a workaround, customers can go to the VX's settings page and start a Software Update.
May 27, 2026 - 03:18 PDT
Login System
Operational
Command Mobile
Operational
Events and Notifications
Operational
Device Claiming
Operational
Streaming Live Footage
Operational
Streaming Historical Footage
Operational
Camera Analytics
Operational
Archives
Operational
Access Control
Operational
Alarms
Operational
Sensors
Operational
Intercom
Operational
Guest
Operational
Mailroom
Operational
Viewing Station
Partial Outage
Cellular Gateway
Operational
Verkada Support
Operational
Gov Cloud
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 27, 2026
Unresolved incident: Some Viewing Stations are reporting offline in command and displaying a black screen..
Completed -
The scheduled maintenance has been completed.
May 21, 06:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 15:00 PDT
Update -
We will be undergoing scheduled maintenance during this time.
May 19, 09:27 PDT
Scheduled -
During this window, new detections of license plates, people, and vehicles will be cached and temporarily inaccessible. Existing detections will remain searchable, and alerts will continue to be sent out normally. The cached detection data will sync into Command and become usable once the maintenance is complete.
This maintenance window will only impact commercial organizations created with data residency set to United States. European Union and Australian organizations will not be affected.
May 18, 11:04 PDT
Resolved -
This incident has been resolved.
May 15, 12:40 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 15, 11:14 PDT
Investigating -
We are investigating elevated latency and intermittent failures affecting alert notifications, webhook deliveries, and person/vehicle/LPR detection events. Webhook deliveries that fail during this period will not be retried. Live video and camera connectivity are not affected.
May 15, 09:53 PDT