Verkada Command
Monitoring - Pass App for Android version 2.0.29 has been released in the Play Store. We believe that it fixes the Bluetooth unlock issues that some Android users were experiencing with version 2.0.28. Customers who have been experiencing issues with Bluetooth unlock on 2.0.28 should upgrade to 2.0.29. We are continuing to monitor the fix.
Dec 08, 2022 - 20:43 PST
Investigating - We are currently investigating this issue.

Workarounds that will allow affected users to continue to unlock doors with Pass App include:
- Avoiding updating Pass App for Android
- Granting affected users remote unlock permissions in Command and asking them to tap-to-unlock in Pass App

Either of these workarounds will allow affected users to continue to use Pass App for Android while we investigate.

Dec 08, 2022 - 04:20 PST
Login System Operational
Streaming Live Footage Operational
Streaming Historical Footage Operational
Sensors Operational
Access Control Partial Outage
Alarms Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 9, 2022

No incidents reported today.

Dec 8, 2022

Unresolved incident: Bluetooth unlock not working for some users of Pass App for Android version 2.0.28.

Dec 7, 2022
Resolved - This incident has been resolved.
Dec 7, 11:56 PST
Update - We are continuing to work on a fix for this issue.
Dec 7, 11:55 PST
Update - We are continuing to work on a fix for this issue.
Dec 7, 11:01 PST
Update - We are continuing to work on a fix for this issue.
Dec 7, 11:00 PST
Identified - The issue has been identified and a fix is being implemented.
Dec 7, 10:44 PST
Update - We are continuing to investigate this issue.
Dec 7, 10:44 PST
Investigating - We are currently investigating this issue.
Dec 7, 10:43 PST
Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.