Verkada Command Status

Verkada Command

All Systems Operational

Command Mobile Operational

Events and Notifications Operational

Device Claiming Operational

Streaming Live Footage Operational

Streaming Historical Footage Operational

Camera Analytics Operational

Archives Operational

Access Control Operational

Alarms Operational

Sensors Operational

Intercom Operational

Guest Operational

Mailroom Operational

Viewing Station Operational

Cellular Gateway Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

Cannot add/remove users in access groups on Command

Resolved - The incident has been resolved.
Jul 15, 16:31 PDT

Update - New changes to group membership should now appear immediately. All previous changes to group membership should be visible by 5PM PT.
Jul 15, 13:15 PDT

Monitoring - Changes to access cards or access groups (e.g., adding or removing a user) are taking effect immediately at the door. However, card and group changes may not appear right away in Command while we perform a data synchronization. We expect this sync process to continue throughout the day.

Thank you for your patience.
Jul 15, 07:54 PDT

Update - We have identified an issue with our underlying database and are working on a resolution.
Jul 15, 07:41 PDT

Identified - Access users can now be added and removed from access groups.
Jul 15, 07:39 PDT

Update - This is also resulting in access reports leaving the first name / last name fields blank. We continue to investigate.
Jul 15, 06:54 PDT

Investigating - We are currently investigating an issue where access users cannot be added or removed from access groups
Jul 15, 06:13 PDT

Access groups not being populated from SCIM sources

Resolved - This is now resolved.
Jul 15, 12:07 PDT

Monitoring - A fix has been implemented and we are now processing a backlog of messages.
Jul 15, 11:30 PDT

Identified - For organizations that use SCIM syncing, access groups are not being populated.
Jul 15, 09:44 PDT

Jul 14, 2025

Issues Loading Command

Resolved - This incident has been resolved.
Jul 14, 13:16 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 14, 13:06 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 14, 13:03 PDT

Investigating - We are investigating an issue loading Verkada Command and are working to resolve the issue as soon as possible.
Jul 14, 12:54 PDT

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

Database Maintenance

Completed - The scheduled maintenance has been completed.
Jul 11, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 20:00 PDT

Scheduled - At 8 PM PST on Friday, July 11th, we will be performing a scheduled upgrade of one of our databases. This operation will affect users in our US, EU, and Australia regions.

This update will primarily impact features within our Admin section of Verkada Command. We expect the upgrade to take between 30 minutes and 1 hour. No data will be lost during this process. All other platform functionality will remain fully operational.

During this maintenance window, the following features may be temporarily unavailable or fail to perform as expected:
Organization Management
Feature Manager
Key Contacts
Support Access Notification Recipients
Support Cases Visibility
User Management
Single Sign-On (SSO) with OIDC
User Management via SCIM
Security & Privacy Settings
Public Disclosures
Security Checklist
Shared Data with Verkada
Verkada Partner Features
Partner Tools
Site Planner

Repeated attempts on the operations involving the above features may not be successful during the upgrade window. Once the upgrade is complete, all features will return to normal operation.
Jul 8, 15:15 PDT

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

Photo upload for Access Control users not working

Resolved - This incident has been resolved.

Between July 3rd 2PM PT and July 7th 9AM PT, customers were unable to upload profile photos through the standard upload flow.

While resolving a separate issue related to photo uploads, we unintentionally introduced a change that interfered with the normal profile photo upload process. This resulted in failed attempts to upload photos through the UI.

We’re improving test coverage around photo uploads and adding alerts to detect similar regressions more quickly in the future. We apologize for the inconvenience.
Jul 7, 09:07 PDT

Monitoring - A fix has been deployed and we are monitoring the results.
Jul 7, 08:53 PDT

Identified - The issue has been identified and we are working on deploying a fix.
Jul 7, 08:08 PDT

Investigating - We are currently investigating this issue.
Jul 7, 05:44 PDT

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.