Resolved -
The incident has been resolved.
Jul 15, 16:31 PDT
Update -
New changes to group membership should now appear immediately. All previous changes to group membership should be visible by 5PM PT.
Jul 15, 13:15 PDT
Monitoring -
Changes to access cards or access groups (e.g., adding or removing a user) are taking effect immediately at the door. However, card and group changes may not appear right away in Command while we perform a data synchronization. We expect this sync process to continue throughout the day.
Thank you for your patience.
Jul 15, 07:54 PDT
Update -
We have identified an issue with our underlying database and are working on a resolution.
Jul 15, 07:41 PDT
Identified -
Access users can now be added and removed from access groups.
Jul 15, 07:39 PDT
Update -
This is also resulting in access reports leaving the first name / last name fields blank. We continue to investigate.
Jul 15, 06:54 PDT
Investigating -
We are currently investigating an issue where access users cannot be added or removed from access groups
Jul 15, 06:13 PDT