Verkada Command Status

Verkada Command

All Systems Operational

Command Mobile Operational

Events and Notifications Operational

Device Claiming Operational

Streaming Live Footage Operational

Streaming Historical Footage Operational

Camera Analytics Operational

Archives Operational

Access Control Operational

Alarms Operational

Sensors Operational

Intercom Operational

Guest Operational

Mailroom Operational

Viewing Station Operational

Cellular Gateway Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

User updates slow to show in Access Control

Resolved - We have deployed the fix and new user changes should show in the Access Control user profile quickly now. Users may need to be edited again if their updates were previously not showing, in order to trigger a new update to the profile cache and show recent updates.
Jul 25, 18:00 PDT

Identified - Users who make a change to a user and then reload the browser or make the change on the Command Admin user profile then navigate to the Access user profile may not see their updates reflected on the Access Control user profile page. The result is a backlog in user profile cache processing due to a large volume of updates generated by a maintenance script.

We are currently working on a fix.
Jul 25, 17:40 PDT

Jul 24, 2024

Video streaming degraded during Intercom calls on iOS Pass App

Resolved - We have patched the issue in Verkada Pass (iOS) app version v.4.7.4 that is rolling out to the App Store now. Customers seeing this issue should upgrade in the App Store to resolve the degradation.
Jul 24, 15:48 PDT

Identified - We have identified an issue that is causing video streaming to be degraded on Intercom calls made to the Verkada Pass (iOS) app. Our engineering team has identified a root cause and is working on a mitigation now.
Jul 24, 12:23 PDT

Jul 23, 2024

No incidents reported.

Jul 22, 2024

Issues loading Command

Resolved - This incident has been resolved.
Jul 22, 19:55 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 18:28 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 22, 17:36 PDT

Update - We are continuing to investigate this issue.
Jul 22, 16:45 PDT

Investigating - We are currently investigating issues with the Command platform. Our engineering team is working on this now and will provide updates shortly.
Jul 22, 16:42 PDT

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

Database Maintenance

Completed - The scheduled maintenance has been completed.
Jul 13, 09:10 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 09:00 PDT

Scheduled - We will be performing maintenance on one of our databases responsible for managing devices, during which time Access, Alarms, Sensors, and Gateway devices will not be claimable or viewable in Verkada Command. These devices will continue to function normally with their existing configurations, and all data produced by these devices will be queued and uploaded once the maintenance is complete. This operation is expected to take no longer than 10 minutes.
Jul 11, 16:58 PDT