Photo upload for Access Control users not working

Incident Report for Verkada Command

Resolved

This incident has been resolved.

Between July 3rd 2PM PT and July 7th 9AM PT, customers were unable to upload profile photos through the standard upload flow.

While resolving a separate issue related to photo uploads, we unintentionally introduced a change that interfered with the normal profile photo upload process. This resulted in failed attempts to upload photos through the UI.

We’re improving test coverage around photo uploads and adding alerts to detect similar regressions more quickly in the future. We apologize for the inconvenience.

Posted Jul 07, 2025 - 09:07 PDT

Monitoring

A fix has been deployed and we are monitoring the results.

Posted Jul 07, 2025 - 08:53 PDT

Identified

The issue has been identified and we are working on deploying a fix.

Posted Jul 07, 2025 - 08:08 PDT

Investigating

We are currently investigating this issue.

Posted Jul 07, 2025 - 05:44 PDT

This incident affected: Access Control.