All services have been restored and are operating normally and the underlying issue has been resolved. Please reach out to our Support team if you are experience any further issues.
Posted Jul 28, 2026 - 13:39 PDT
Update
The fix has been deployed to the majority of affected services. A small number are still completing their rollout, and some users may continue to see errors or incorrect device status until they finish.
Posted Jul 28, 2026 - 12:26 PDT
Monitoring
The fix has been deployed across affected services and functionality is returning to normal. We are monitoring to confirm full recovery.
Posted Jul 28, 2026 - 11:35 PDT
Update
GovCloud login has been restored. Other features remain partially affected, including profile photos and creating new access users, and deployments are continuing across the remaining services. We will keep updating as each area is confirmed recovered.
Posted Jul 28, 2026 - 11:13 PDT
Update
The fix is now being deployed across all affected services and the first services have recovered. Affected customers may see missing profile photos, failed photo uploads, and errors when creating new access users or assigning cards. GovCloud login is not yet restored and remains the highest priority. Improvement will be gradual as each service completes its rollout.
Posted Jul 28, 2026 - 10:34 PDT
Identified
Multiple Command services are degraded or unavailable, including login for GovCloud users, person profile photos in Command Users and Access Users, and some video, search, and analytics features. We have identified the cause and are deploying a fix across all services.
Posted Jul 28, 2026 - 10:23 PDT
Investigating
We are currently investigating this issue.
Posted Jul 28, 2026 - 09:45 PDT
This incident affected: Login System, Camera Analytics, Access Control, and Gov Cloud.