Devices reporting offline & firmware updates failing

Incident Report for Verkada Command

Resolved

This incident has been resolved.

Posted Mar 31, 2026 - 16:10 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 31, 2026 - 15:52 PDT

Identified

We are working on mitigating the issue, we have restored camera firmware upgrade functionality.

Posted Mar 31, 2026 - 15:25 PDT

Update

We are continuing to investigate this issue.

Posted Mar 31, 2026 - 15:25 PDT

Investigating

We are investigating devices falsely reporting as offline in Command, this is affecting multiple product lines including cameras, intercoms and alarms. We are also aware camera firmware updates are failing.

Posted Mar 31, 2026 - 14:28 PDT

This incident affected: Alarms, Intercom, and Cellular Gateway.