Intercom receivers are unable to view intercoms in command

Incident Report for Verkada Command

Resolved

This incident has been resolved.
Posted Sep 30, 2025 - 08:28 PDT

Update

A fix has been implemented and we are monitoring the results.
Posted Sep 30, 2025 - 08:13 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 30, 2025 - 08:10 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 30, 2025 - 07:54 PDT

Investigating

We are currently investigating this issue.
We recommend granting site-viewer permissions if possible, or use the Verkada pass app as a workaround.
Posted Sep 30, 2025 - 06:31 PDT
This incident affected: Intercom.