Carrier-related outage affecting a subset of devices

Incident Report for Verkada Command

Resolved

This incident has been resolved.

Posted Oct 21, 2025 - 08:13 PDT

Update

We are currently experiencing a carrier network outage that is causing a subset of devices that use the Verkada SIM to intermittently go offline. This affects devices using Verkada SIM cards and devices with third-party SIMs that have switched over to their backup Verkada SIM. Both Verkada and our cellular carrier partners are actively investigating the issue.

Posted Oct 17, 2025 - 12:32 PDT

Investigating

We are currently experiencing a carrier-related outage affecting a subset of cellular devices using SIMs with the ICCID prefix 89357*. Our cellular partners are actively investigating the issue, and we’ll share updates as soon as more information becomes available.

Posted Oct 13, 2025 - 08:00 PDT

This incident affected: Cellular Gateway.