Some Intercom units are failing to process bluetooth unlocks

Incident Report for Verkada Command

Identified

Our team has made progress investigating an issue affecting Bluetooth unlocks on Verkada TD33 Intercoms.

A mitigation is available now - affected customers can contact Verkada Support to have Bluetooth unlocks restored on their TD33 Intercoms. We are continuing to work toward a permanent fix and will provide further updates.
Posted Jul 03, 2026 - 09:15 PDT

Investigating

We are currently investigating this issue.
Posted Jul 02, 2026 - 17:36 PDT
This incident affects: Intercom.
← Current Status Powered by Atlassian Statuspage