Increased error rate with Desk Station unlocks

Incident Report for Verkada Command

Resolved

This incident has been resolved.
Posted Nov 15, 2023 - 16:45 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 15, 2023 - 09:23 PST

Update

We are seeing an increased error rate in unlock request from the Desk Station product. The team is actively investigating the issue.
Posted Nov 15, 2023 - 09:15 PST

Investigating

We are currently investigating this issue.
Posted Nov 15, 2023 - 09:14 PST
This incident affected: Intercom.