Verkada Command

All Systems Operational

Login System Operational
Command Mobile Operational
Events and Notifications Operational
Device Claiming Operational
Streaming Live Footage Operational
Streaming Historical Footage Operational
Camera Analytics Operational
Archives Operational
Access Control Operational
Alarms Operational
Sensors Operational
Intercom Operational
Guest Operational
Mailroom Operational
Viewing Station Operational
Cellular Gateway Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Database Maintenance in US Regions May 24, 2025 21:00-22:00 PDT

On Saturday May 24th, at 9:00PM until 10:00PM PDT, we will be performing maintenance on several of our databases in our US Regions. This maintenance will affect the following features:

Notifications & Events: May be temporarily delayed for up to 30 minutes.
Sensors: Accessing the sensors page in Verkada Command will be temporarily unavailable. Devices will still be recording data.
Guests: Guest check-ins will be temporarily unavailable during this period.
Mailroom: Accessing mailroom will be temporarily unavailable during this period.
Gateway: Temporarily unable to make changes to gateway configuration. Devices will continue to work with existing configuration.
Alarms: Temporarily unable to access the Verkada Alarms page.
Device Claiming: Temporarily unable to claim new devices to Verkada Command

This maintenance applies to both our Commercial and Gov regions in the US.

We expect this maintenance to take between 15 and 30 minutes to complete.
Posted on May 09, 2025 - 10:45 PDT
May 16, 2025

No incidents reported today.

May 15, 2025
Problems adding devices to Command
Resolved - This incident has been resolved.
May 15, 13:23 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 13:21 PDT
Identified - The issue has been identified and a fix is being implemented.
May 15, 13:18 PDT
Investigating - We are currently investigating issues with adding new devices to Command.
May 15, 13:05 PDT
May 14, 2025
Maintenance on Verkada LPR and POI
Completed - The scheduled maintenance has been completed.
May 14, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 14:00 PDT
Scheduled - On Wednesday, May 14th, at 2PM PST, we will be performing maintenance on the Verkada LPR and POI event ingestion system, which will cause a brief downtime during this period. Customers using the Verkada LPR and POI integration may observe elevated API error rates during this time and temporarily inability to load these pages in Verkada Command.
May 13, 09:18 PDT
Pass App for iOS - Unable to unlock via bluetooth
Resolved - This incident has been resolved.
May 14, 14:18 PDT
Monitoring - Apple has approved v5.1.2 of Verkada Pass for iOS. Please check the App Store for updates.
May 14, 10:59 PDT
Update - A new verison of the Pass App for iOS has been uploaded to the App Store and is awaiting review.
May 13, 17:42 PDT
Identified - The issue has been identified and we are working on a fix. Customers experiencing this issue can still resolve it by launching the app and pulling down to refresh.
May 13, 09:52 PDT
Investigating - We are investigating an issue with Pass App for iOS 5.1.1 which results in users being unable to unlock doors via bluetooth. Launching the app and "pulling down to refresh" should resolve this issue.
May 13, 06:48 PDT
May 13, 2025
May 12, 2025

No incidents reported.

May 11, 2025
Maintance on Verkada Helix
Completed - The scheduled maintenance has been completed.
May 11, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 PDT
Scheduled - On Sunday, May 11th, at 8PM PST, we will be performing maintenance on the Verkada Helix event ingestion system, which will cause a brief downtime during this period. Customers using the Verkada Helix integration may observe elevated API error rates during this time.
May 9, 14:42 PDT
May 10, 2025

No incidents reported.

May 9, 2025
Database Maintenance in European Region
Completed - The scheduled maintenance has been completed.
May 9, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 18:00 PDT
Scheduled - On Saturday May 10th, at 2:00 GMT+1 until 3:00 GMT+1, we will be performing maintenance on several of our databases in our European region. This maintenance will affect the following features:

Notifications & Events: May be temporarily delayed for up to 30 minutes.
Sensors: Accessing the sensors page in Verkada Command will be temporarily unavailable. Devices will still be recording data.
Guests: Guest check-ins will be temporarily unavailable during this period.
Mailroom: Accessing mailroom will be temporarily unavailable during this period.
Gateway: Temporarily unable to make changes to gateway configuration. Devices will continue to work with existing configuration.

We expect this maintenance to take between 15 and 30 minutes to complete.
May 2, 11:29 PDT
May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025
Prod2 region (Europe): Verkada Pass for iOS v5.1 users are unable to login
Resolved - Version 5.1.1 is now available in the Apple App Store. Affected users should visit the App Store and update to v5.1.1.
May 6, 09:30 PDT
Identified - The issue has been identified. A new version of the Pass App for iOS has been submitted to the App Store and is awaiting review.
May 6, 07:31 PDT
Investigating - We are currently investigating this issue.
May 6, 06:50 PDT
May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025
Issue Loading Command in Gov Region
Resolved - This incident has been resolved.
May 2, 19:18 PDT
Investigating - We are investigating and issue loading Command in the Gov region.
May 2, 18:28 PDT
Database Maintenance in Australia Region
Completed - The scheduled maintenance has been completed.
May 2, 11:22 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 11:00 PDT
Scheduled - On Saturday May 3rd, at 4AM AEST until 5AM AEST, we will be performing maintenance on several of our databases in our Australia region. This maintenance will affect the following features:

Notifications & Events: May be temporarily delayed for up to 30 minutes.
Sensors: Accessing the sensors page in Verkada Command will be temporarily unavailable. Devices will still be recording data.
Guests: Guest check-ins will be temporarily unavailable during this period.
Mailroom: Accessing mailroom will be temporarily unavailable during this period.

We expect this maintenance to take between 15 and 30 minutes to complete.
Apr 22, 14:35 PDT
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