Verkada Command Status

Verkada Command

All Systems Operational

Command Mobile Operational

Events and Notifications Operational

Device Claiming Operational

Streaming Live Footage Operational

Streaming Historical Footage Operational

Camera Analytics Operational

Archives Operational

Access Control Operational

Alarms Operational

Sensors Operational

Intercom Operational

Guest Operational

Mailroom Operational

Viewing Station Operational

Cellular Gateway Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 21, 2025

No incidents reported today.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025

New attribute and AI search results not populating

Resolved - The underlying issue is resolved and we have completed backfill of previously unprocessed results.
Sep 18, 15:37 PDT

Monitoring - The underlying issue is resolved. The backfill of unprocessed Person Attribute results and AI Alerts is partially complete.
Sep 18, 13:28 PDT

Identified - AI search and Person Attribute results generated after 7 p.m. PDT on September 17, 2025 are not available due to a database issue. Verkada is working with the service provider to correct this and will backfill the results.
Sep 18, 09:27 PDT

Performance issues with video history playback

Resolved - Streaming metrics have remained stable after implementing a fix.
Sep 18, 13:21 PDT

Identified - The issue has been identified and a fix is being implemented.
Sep 18, 10:35 PDT

Monitoring - Verkada has implemented a fix will monitor streaming metrics until they return to baseline.
Sep 18, 09:50 PDT

Investigating - Our engineering team is investigating issues with video history loading slowly.
Sep 18, 09:03 PDT

Sep 17, 2025

No incidents reported.

Sep 16, 2025

Some customers are unable to log into organizations in the Australian region

Resolved - This incident has been resolved.
Sep 16, 11:31 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 11:00 PDT

Investigating - We are currently investigating this issue.
Sep 16, 09:31 PDT

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

Scheduled Maintenance in Goverment Environment

Completed - The scheduled maintenance has been completed.
Sep 12, 15:33 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 15:00 PDT

Scheduled - We will perform scheduled maintenance on Friday, September 12th, 2025 [3:00 pm – 4:00 pm] [PST]

During this time, Gov customers may experience temporary downtime as we enhance the performance, security, and reliability of our authentication platform. You may also notice brief delays when signing in or performing authorized actions in Command.

All services will resume automatically once maintenance is complete. No action is required.
Sep 5, 09:44 PDT

Sep 11, 2025

No incidents reported.

Sep 10, 2025

Unable to load homepage on Government Solutions

Resolved - This incident has been resolved.
Sep 10, 21:07 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 20:58 PDT

Identified - The issue has been identified and a fix is being implemented.
Sep 10, 20:54 PDT

Investigating - Our engineering team is currently investigating an issue with our Government Solutions environment. Your cameras will continue to record as normal.
Sep 10, 20:48 PDT

Issue with Archives

Resolved - This incident has been resolved.
Sep 10, 20:44 PDT

Identified - We have identified an issue preventing some archives from completing and are working to fix the issue.
Sep 10, 19:07 PDT

Access user changes are not reflecting in the UI

Resolved - This incident has been resolved.
Sep 10, 06:46 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 06:15 PDT

Identified - The issue has been identified and a fix is being implemented.
Sep 10, 06:02 PDT

Investigating - Access Control user roles, suspended users, and command group assignment changes are not reflecting in the UI.
Sep 10, 05:53 PDT

Sep 9, 2025

No incidents reported.

Sep 8, 2025

Issues loading Command platform

Resolved - This incident has been resolved.
Sep 8, 18:58 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 8, 10:09 PDT

Identified - The issue has been identified and a fix is being implemented.
Sep 8, 05:41 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 8, 00:42 PDT

Update - We are continuing to work on a fix for this issue.
Sep 8, 00:27 PDT

Identified - The issue has been identified and a fix is being implemented
Sep 7, 23:07 PDT

Investigating - We are currently investigating an issue regarding performance of our Command platform.
Sep 7, 22:09 PDT

Sep 7, 2025