Verkada Command

All Systems Operational

Login System Operational
Command Mobile Operational
Events and Notifications Operational
Device Claiming Operational
Streaming Live Footage Operational
Streaming Historical Footage Operational
Camera Analytics Operational
Archives Operational
Access Control Operational
Alarms Operational
Sensors Operational
Intercom Operational
Guest Operational
Mailroom Operational
Viewing Station Operational
Cellular Gateway Operational
Verkada Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 1, 2025

No incidents reported today.

Oct 31, 2025
Government customers are unable to view video playback on the alerts page
Resolved - This incident has been resolved.
Oct 31, 11:05 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 31, 11:00 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 31, 08:08 PDT
Investigating - We are currently investigating this issue.
Oct 31, 07:23 PDT
Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025
Verkada Guest's Security Screen is failing to progress
Resolved - This incident has been resolved.
Oct 28, 09:24 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 28, 09:18 PDT
Investigating - We are currently investigating this issue.
Oct 28, 09:10 PDT
Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
History streaming unavailable for some camera models
Resolved - This incident has been resolved.
Oct 23, 10:54 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 10:46 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 23, 09:20 PDT
Investigating - History streaming is currently unavailable for D-series and Command Connector devices. Verkada's engineering team is investigating.

There is no known impact to footage retention.
Oct 23, 07:47 PDT
Oct 22, 2025

No incidents reported.

Oct 21, 2025
Carrier-related outage affecting a subset of devices
Resolved - This incident has been resolved.
Oct 21, 08:13 PDT
Update - We are currently experiencing a carrier network outage that is causing a subset of devices that use the Verkada SIM to intermittently go offline. This affects devices using Verkada SIM cards and devices with third-party SIMs that have switched over to their backup Verkada SIM. Both Verkada and our cellular carrier partners are actively investigating the issue.
Oct 17, 12:32 PDT
Investigating - We are currently experiencing a carrier-related outage affecting a subset of cellular devices using SIMs with the ICCID prefix 89357*. Our cellular partners are actively investigating the issue, and we’ll share updates as soon as more information becomes available.
Oct 13, 08:00 PDT
Oct 20, 2025
Intermittent Alarm SMS and Alarm calling failures due to our carrier partner outage
Resolved - This incident has been resolved.
Oct 20, 16:13 PDT
Identified - We are seeing Intermittent Alarm SMS and Alarm calling failures due to our carrier partner outage. Alarm calls from agents will still be made via a different phone number

Our team is actively monitoring the situation and we’ll provide updates as soon as the issue is resolved.
Oct 20, 11:58 PDT
Verkada Command having loading issues for customers on the East Coast
Resolved - This incident has been resolved.
Oct 20, 16:11 PDT
Identified - We have identified an issue with our 3rd party cloud provider that is causing some users, particularly on the east coast of the U.S. to be unable to load Verkada Command, resulting in 503 error. We have been informed that our provider has implemented a fix, but that some services in the region remain degraded. We have observed that refreshing the page eventually works, and recommend that users experiencing this issue attempt to refresh the page first.

We apologize for the inconvenience, and appreciate your patience while we work through this issue with our cloud provider.
Oct 20, 09:12 PDT
Unable to open chat conversations with Verkada Support
Resolved - This incident has been resolved.
Oct 20, 16:10 PDT
Identified - Our 3rd party provider is currently working through an outage. During this time, users will be unable to contact Verkada Support through chat.

If you need support, reach out to support@verkada.com or give us a call:

North America: +1 (650) 514-2500
Europe: +44 (0)20 3048 6050
Asia / Pacific: +61 (2725) 99300
Oct 20, 07:37 PDT
Unable to open chat conversations with Verkada Support
Resolved - This incident has been resolved.
Oct 20, 06:19 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 05:26 PDT
Identified - Our 3rd party provider is currently working through an outage. During this time, users will be unable to contact Verkada Support through chat.

If you need support, reach out to support@verkada.com or give us a call:

North America: +1 (650) 514-2500
Europe: +44 (0)20 3048 6050
Asia / Pacific: +61 (2725) 99300
Oct 20, 00:38 PDT
Issues with 2FA authentication over SMS
Resolved - This incident has been resolved.
Oct 20, 06:19 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 05:25 PDT
Investigating - We are currently investigating this issue.
Oct 20, 02:47 PDT
Issues with Intercom connectivity for calls and talkdown
Resolved - This incident has been resolved.
Oct 20, 06:19 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 05:15 PDT
Investigating - We are currently investigating this issue.
Oct 20, 02:46 PDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage