Verkada Command Status

Verkada Command

All Systems Operational

Command Mobile Operational

Events and Notifications Operational

Device Claiming Operational

Streaming Live Footage Operational

Streaming Historical Footage Operational

Camera Analytics Operational

Archives Operational

Access Control Operational

Alarms Operational

Sensors Operational

Intercom Operational

Guest Operational

Mailroom Operational

Viewing Station Operational

Cellular Gateway Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 1, 2025

No incidents reported today.

Mar 31, 2025

Issue Arming/Disarming in New Alarms

Resolved - This incident has been resolved.
Mar 31, 10:28 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 10:24 PDT

Identified - The issue has been identified and a fix is being implemented.
Mar 31, 10:01 PDT

Investigating - We are currently investigating an issue causing users to be unable to arm/disarm camera partitions in New Alarms.
Mar 31, 09:54 PDT

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

H.265 transcoding failing on some devices

Resolved - This incident has been resolved. If you are still seeing issues, please hard refresh Command in your web browser (Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac).
Mar 27, 12:09 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 11:20 PDT

Investigating - We are currently investigating an issue where h.265 transcoding is failing on some devices.
Mar 27, 11:11 PDT

Issue Loading Command

Resolved - This incident has been resolved.
Mar 27, 08:53 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 08:41 PDT

Investigating - We are investigating an issue preventing Verkada Command from loading.
Mar 27, 08:28 PDT

Delay in disarming Classic Alarm sites in European region Organisations.

Resolved - This incident has been resolved.
Mar 27, 08:31 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 16:20 PDT

Investigating - We are currently investigating this issue. Alarm sites successfully arm and disarm in these organisations; however, we have observed behaviour in which consoles and keypads may time out during the operation of disarming a site, despite the site successfully disarming.
Mar 26, 04:48 PDT

Mar 26, 2025

Mar 25, 2025

Licensing Database Maintenance

Completed - The scheduled maintenance has been completed.
Mar 25, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:00 PDT

Scheduled - On Tuesday March 24th at 10:00 PM PST, we will be upgrading our database that manages Verkada's licensing platform. During this upgrade, users will be unable to view the license manager page, claim licenses, and claim orders. We expect this upgrade will take between 30 minutes to 1 hour.
Mar 21, 10:42 PDT

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

Audit Log Database Upgrade

Completed - The scheduled maintenance has been completed.
Mar 19, 20:28 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 20:00 PDT

Scheduled - At 8 PM PST on Wednesday, March 19th, we will be upgrading one of the databases that serve audit logs. During this time, users will be temporarily unable to view audit logs, but all other functionality will remain operational. We expect the upgrade to take between 30 minutes and 1 hour. No audit log data will be lost during this process, and after the upgrade is complete, users will be able to access all logs generated during this period.
Mar 17, 10:36 PDT

Cameras falsely reporting as offline

Resolved - This incident has been resolved.
Mar 19, 06:24 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 05:41 PDT

Investigating - We are investigating an issue where Cameras and Intercom devices are reporting as offline, however, they continue to stream and are otherwise fully functional.
Mar 19, 05:19 PDT

Mar 18, 2025

Guest cannot integrate with MS Teams

Resolved - This incident has been resolved.
Mar 18, 16:06 PDT

Identified - Engineering has been notified and is currently working toward a resolution. We will provide additional updates on this page as they become available.
Mar 18, 12:48 PDT